With the COVID19 pandemic, many of us are avoiding social contact and staying at home., which means you cannot step out to get that piece of furniture you desire. MY Furniture has made it easy for you to still have a full furniture shopping experience from the safety and comfort of your home.
With the onset of the Global Pandemic, every business has been affected and required to adjust to stick to regulations and make their goods and services safely available to its customers in order to keep trading.
How Customers Can Shop Amidst the COVID19 Pandemic
MY Furniture, retailers of a vast collection of luxury, high-quality furniture all over Europe, online and also via their retail outlets in Nottingham and London, adjusted to the situation by introducing a Video Call Facility, so their customers throughout Europe can find o.what they need from the safety of their homes
Customers can access this video call facility by clicking on the ‘Request Video Call’ button on their website. Once clicked, a member of the MY Furniture team calls back at a suitable date and time to give the customer a visual tour of what they want to see.
Another option is that customers can select between FaceTime, Skype and WhatsApp to ensure they are contacted via their favourite App.
Due to the introduction of this Video Call facility, they have improved their export sales into Europe, as anyone can now visit their showroom virtually.
They have also introduced an appointments system rather than an open door policy so that the flow of customers into their showrooms can be controlled. additionally, all deliveries were outsourced to couriers who delivered only to the front door and not inside the property.
These adjustments led to a 30% increase in online transactions and also an increase in the number of older people shopping online.
With more transactions, they have been able to retain their staff and even hire more hands, unlike many other businesses who have had to let a high number of their staff go.
They are also employing foreign nationals and offering opportunities to workers from across Europe, with further planned job opportunities in the coming months.
So you can still get your desired furniture by visiting MY Furniture store online for a virtual tour or to book an appointment.